Customer Service 775.737.4120

775.737.4120

FREQUENTLY ASKED QUESTIONS

What is the difference between engraving and printing on glass?
With engraving, we permanently carve the design into the surface of the glass.  With screen printing, we apply ink to the outside of the glass.  Engraving produces a more elegant appearance and is truly permanent....printing allows for color and is more cost-effective for large orders.  Please click here for a comparison of both methods.

What about setup fees or quantity requirements?
For engraved orders, there are no setup fees and no quantity requirements.  Although quantity discounts do apply, you can order as few as one glass!  For the screen printed orders, there is a setup fee ($45 per screen) and a minimum order size of 24 glasses.

Do you engrave products besides glassware?
Yes! We also offer custom engraving on wood, marble, and terra cotta products.

Do I select from your designs, or can I make my own?
Either one! We have a number of unique designs that can be easily customized just by entering information in the order form boxes. Or, you can start from scratch and create your own item…each department has a “Make Your Own” item that allows you to put anything you want on a glass or other engraved product.

How will I set up the design that I want?
Ordering is accomplished through the pull down and text entry windows for each products. If you would like more information on placing orders, please see our Ordering Info page.

How is the engraving done?
We primarily use sandblasting, which is the premier method of engraving on glassware. Sandblasting produces deep, even marks with optimum appearance, and the process allows for the most design flexibility. We also utilize laser engravers for some special designs and for our wood, marble, and terra cotta products. Please click here for more information on engraving.

How is the printing done?
We use cylindrical screen printing machines to print on our glassware. We use flame pre-treatment and special inks for optimum appearance and durability. Please click here for more information on screen printing.

What kind of glass do you use?
We use only restaurant quality glassware, and there is a difference. We use the type of wine glasses and flutes that you would see in a nice bar or restaurant. Most of our glasses are produced domestically by Libbey Glassware.

Can you put art in a design?
Certainly. Art is incorporated in many of our own designs, and can be added to any custom designs. We have lots of clip art…some of the more popular pieces can be seen on the Ordering Info page.

Can you use my own art or logo?
Absolutely. We can accept most file types, to include jpeg, bmp, tif, pdf, doc, and eps.  Items that allow for customer supplied art (i.e. the Make Your Own or Bulk items) have an order form input to attach art files. Please note that we do recommend graphic files of suitable resolution and quality.

How are prices determined?
Pricing is displayed for each individual item. Quantity discounts are automatically applied. Please do note that quantity pricing is intended for multiples of the same item (in other words, for glasses with the exact same design).

Do you do large orders?
Absolutely! We can do orders for parties, weddings, business applications, groups, etc. We offer significant discounts for bulk orders.

How fast do orders ship?
Small orders will normally leave our facility within 3 business days of order placement. Large bulk orders may take longer. Please note that after we ship the order, shipping transit times will also apply. Ground shipping transit times vary from 1-5 business days depending on your location in the country.

What are the shipping method options?
We ship with FedEx. Our standard option is FedEx Ground, and we also offer both 2 Day and Overnight air service options. Please see our Shipping Info section for details.

What is the return policy?
We can accept returns on general wine merchandise....however, we can't accept returns on custom engraved items. We will immediately replace an item (at no charge) if we make an error on the engraving. However, we can't be responsible if the error was made by the customer. We will engrave what is on the order form, so please proofread your orders for spelling!

Do you offer gift boxing?
Yes. We can gift box your order for $8.95. Items will be packed in a glossy white boxes, with decorative ribbons and a gift note. The option for gift wrapping is presented on the shopping cart during checkout. Please note that restrictions do apply....the intent is for all items to be boxed together (as in a single gift). If you would like your order split into multiple gift boxes (such as gifts for different individuals), please contact us after order placement. Additional charges may apply for split gift boxes.

What about sales tax?
You will only be charged tax if the order is being shipped to a Nevada address. In that case, Nevada sales tax will be added.

What kinds of credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

I’m interested in ordering other types of glassware such as cocktail and beer glasses. Where can I order those?
You can order a wide variety of glass types, from cocktail and beer glasses to shot and martini glasses, on our sister site, www.GlassWithaTwist.com.  Please visit our newest site  Personalized Wedding.com for personalized wedding favors, unique bridesmaid gifts, groomsmen gifts and many more personalized wedding gifts.

Is my personal information that I give you secure?
Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?
Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. Card data is only used within the banking system, and only the last four digits of your credit card number are visible within our order administration system.

I have a question that isn’t answered here. What can I do?
Feel free to contact us at info@TheTipsyGrape.com or by phone at (775) 737-4120 with any additional questions. We are open during west coast business hours.